So, this weekend I moved house, which is a stressful thing at the best of times, however due to the ongoing Pandemic we ended up in Lockdown just when things got started. All of a sudden we got word we could move and that everyone in the chain wanted this weekend. With a deep breath we prepared ourselves for a move in what is the busiest and most business critical time for my day job.
Having worked two full weeks with no days off and a full house to pack, we brought everything we possibly could down to the bottom of the house and cleaned ready for the buyer the next day.
On moving day, we were up at 5am, getting as much out of the house ready for the moving van as possible. The van came and we started loading up, we also had a smaller van and my car so we got as much as humanly possible into each vehicle ready to hear we could start moving.
Unfortunately, and I’ve no idea how this happens, the last person in the chain completed first. Haus Estate Agents were on the phone before even the solicitor could get through asking when we’d be out of the house and letting me know the sale had completed. They also asked if I was stressed, which I can now only assume was so that they could knowingly make my life a living hell.
I explained that I didn’t even know we’d completed but that I hadn’t heard about my onward purchase yet and certainly had no idea when I could get the keys. I promised to keep them updated as and when I heard but also explained I was still loading the van.
Before I heard anything else, Haus were back on the phone. I explained again, I don’t know when I’m going to be out, I’m loading the van, I haven’t even been told I can get keys and there’s a second load before the house is empty.
The next thing, the buyer was sitting outside of my house with keys in his hand and full knowledge of my alarm code, while I had to go and collect keys and get the van emptied before I could get back.
What did not help this situation was the fact I suffer from Generalised Anxiety Disorder and struggle at the best of times with panic. So I rang Haus for some support – Big. Mistake. I tried my best whilst driving, trying not to fully melt down and have an actual panic attack to explain what was happening and that I was worried. I asked if he could just talk to the buyer and explain I’m moving as fast as I can but can he just please not go into the house until I’m out.
So, we got the keys, got to the house and started unloading our two vans. Guess what? HAUS were on the phone AGAIN – When are you going to be out? You should be out by now. Well I lost it, now in full on melt down mode I told them everything I had already told them, I reiterated it and explained I was emptying the van and needed to go back to get the rest “So they can move in then?” NO THEY CAN’T MOVE IN. I went through it all again only to be told when I said as soon as I’ve got my stuff out the house will be empty and I’ll hand over my key and all I got in response to that was “It doesn’t work like that”
Of course it works like that, how else can it work? Everyone I have spoken to, estate agents, my Solicitor, everyone who has ever moved is in agreement that whilst the house sale had completed we did need a little understanding that we needed to get our items out of the house.
So, the first van was empty and we left my husband and step mom in the house with the intention of zooming back and loading up while they continued with the second van but before I could set foot in the moving van, the phone rang again. This time it was my solicitor. I explained the entire situation and that I was now on the edge of declaring harrassment from Haus Estate Agents and she told me don’t worry, do what you can, I’ll speak to the buyer’s solicitor. An absolute angel in my time of need.
I got most of my things out and my buyer started to move his stuff in through one door as we left through the other, at this point my nerves were truly shot, I was on the edge of just sitting on the floor in tears and my buyers Mum came to tell me not to worry, they knew I was doing my best and that it was absolutely fine, and may I just say – what a truly lovely family – I’m so glad it’s my buyer, Liam, who will be living in my first home and making it his first home.
I haven’t heard from Haus since that last phone call and I’m very pleased that I haven’t. They were a dream come true until the day they weren’t and it’s a real shame that the attitude and constant badgering had to happen because it’s soured what was otherwise a truly lovely working relationship. It didn’t help that due to the 6 person rule I couldn’t reel in extra people to help me and it’s a real shame that on the day of completion – let me rephrase – the day their commission came through they turned from attentive and lovely to a complete………… well. We’ll leave that there. They caused me so much undue stress and upset at a time that should have been exciting for all of us that I honestly wouldn’t ever recommend them to anybody else again.
My Vendor was amazing, I moved in to find a bottle of wine, a card and a beautifully organised binder with all my necessary information inside on the side, and Redbrik, the Vendor’s Estate Agent were wonderfully supportive as well.
Many, many thanks to the staff at Redbrik Estate Agents and to my Solicitor Jill at Taylor and Emmett for being so supportive at what was an extremely difficult time for me. At least someone had my back.